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Improving AmeriSpan

For Immediate Release:

In addition to our staff's on-site evaluations of programs, AmeriSpan takes feedback from customers and non-customers very seriously. It is important to hear if the programs we offer maintain the high quality our staff receives during our onsite evaluations, and participants are the only ones that can tell us.

It is always nice to hear what we are doing well, but we pay special attention to negative program reviews, suggestions and tips. We are consistenly making changes to programs and our services in our never ending effort to improve.

If you participated in a program and haven't completed an evaluation, please do so here: www.amerispan.com/evaluation.asp. Remember to include any tips that you discovered so we can pass on to future participants. If you chose an organization other than AmeriSpan for your program, send us an email at info@amerispan.com and tell us why or what they offered so we can integrate that into our services and pre-departure information.

Here are some of the improvements we have instituted at AmeriSpan based on feedback:
  • We have added e-reports so our many tips recommended on the phone, emails and chats are in writing and presented in a logical way.
  • We have dropped programs, switched onsite partners and changed programs.
  • We have significantly expanded our pre-departure information with a universal predeparture guide now nearly 20 pages. Download a copy here
  • We have added Guarantees: Price, Satisfaction, Money-Back and Foreign Currency Guarantee. See our guarantees here
  • We have increased scholarship offers.
  • Top 15 lists to help you quickly limit programs.
  • We added a chat service.
  • We are constantly redesigning and expanding our website to put most information online and make it easy to find.
  • In order to maintain our firm commitment to high quality customer service from program selection to program completion,we have begun sending emails to all participants during their first week at the program which remind them that we are here. We can usually fix any problems that may arise when onsite.

These are just a few of the steps we have taken over the last 12-18 months and more our planned in the future. These efforts are one of the reasons we were named Best Agency in North America in 2009.

By: 2009.09.25

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